db899 Terms and Conditions

1.1 Registration Process

To use services on db899, you need to open a personal account. During registration, you must provide accurate, complete, and up-to-date information. db899 reserves the right to immediately close an account if false or misleading information is provided.

• Each individual may open only one account.
• The account is for personal use only — allowing third parties to use it is prohibited.
• Keeping account login details confidential is entirely the user's responsibility.
• If unauthorized access to the account is suspected, the support team must be notified immediately.

1.2 Identity Verification (KYC)

db899 reserves the right to verify a user's identity at any time. A National ID (NID), passport, or other government-issued documents may be requested for verification. Withdrawals may be placed on hold until verification is complete. The identity verification process is conducted for security and fraud prevention purposes.

1.3 Account Security

Use a strong password to protect your account and change it regularly. If you log in from a public or shared device, remember to log out at the end of the session. db899 will never ask for your password via email or chat.

2.1 Age and Location Eligibility

The following conditions must be met to use db899's services:

• You must be at least 21 years of age (for users aged 21 and above only).
• You must be located in a region where online betting is lawful or not prohibited.
• You are of sound mind and are using this platform voluntarily.
• You are not an employee of db899 or a close relative of one.

3.1 Deposit

The following methods can be used to deposit funds at db899: bKash, Nagad, Rocket, and Upay.

• Minimum deposit amount: ৳300 (for each method).
• Deposits are generally credited to the account instantly.
• Deposited funds will only be credited to the account from which they were sent.
• Deposits through third parties are strictly prohibited.

3.2 Withdrawal

The following conditions apply when withdrawing winnings:

• Minimum withdrawal amount: ৳500.
• The withdrawal process generally takes 15 minutes to 2 hours to complete.
• Withdrawals are only possible to the same payment method used for the deposit.
• Identity verification must be completed before a withdrawal request is processed.
• Withdrawals will not be approved if the bonus wagering requirement has not been met.

3.3 General Transaction Rules

• All transactions are conducted in Bangladeshi Taka (৳ / BDT).
• Transaction history is available on the account dashboard.
• Any incorrect transaction must be reported to the support team within 24 hours.
• db899 does not charge any additional fees on transactions; however, the payment provider's own fees may apply.

4.1 Welcome Bonus

New members at db899 have the opportunity to receive a 100% bonus on their first deposit, up to ৳10,000. A minimum deposit of ৳300 is required to activate the bonus.

• Bonus wagering requirement: 10 times (10x) the original deposit amount.
• The wagering requirement must be met before withdrawing the bonus and any winnings earned with the bonus.
• The welcome bonus is available to each player one time only.
• If an attempt is made to claim the bonus by creating multiple accounts, all accounts will be cancelled.

4.2 Other Bonuses and Promotions

db899 offers various promotions and special offers from time to time. Each promotion has its own terms and conditions, which are detailed on that promotion's page. Generally:

• Each bonus offer has a set validity period.
• Bonuses cannot be converted to cash.
• db899 reserves the right to modify or cancel any bonus offer.
• If bonus misuse is detected, the bonus and related winnings will be cancelled.

4.3 VIP Program

db899's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

VIP tier is determined based on the player's activity and contributions. Contact the support team to learn more about the specific benefits of each tier.

5.1 General Gaming Rules

All games operated on db899 are conducted in accordance with fair play principles. Game outcomes are determined through a Random Number Generator (RNG) or live dealer process, which is completely impartial and verifiable.

• Once confirmed, a bet cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, the bet will be settled according to the rules.
• Any winnings obtained by exploiting a bug in a game or the software will be considered void.
• If you experience an issue in any game, notify the support team immediately with a screenshot.

5.2 Betting Limits

Each game and event has its own minimum and maximum betting limits, which are clearly stated on the game's page. db899 reserves the right to review or adjust betting limits for any player, particularly to ensure responsible gaming.

5.3 Sports Betting Rules

The following rules apply for betting on sports events including cricket, football, kabaddi, and others:

• A confirmed bet placed before an event begins is considered final.
• If a match is abandoned or postponed, bets will be settled in accordance with db899's rules.
• For BPL, IPL, T20 World Cup, ICC tournaments — results are calculated in accordance with international standards in all cases.
• If match fixing or any other misconduct is detected, the related bets may be cancelled.

6.1 Strictly Prohibited

The following activities are strictly prohibited on db899 and may result in account closure and forfeiture of funds:

• Money laundering or depositing funds from illegal sources.
• Fraud, deception, or system manipulation through any dishonest means.
• Playing games with the aid of bots, automated software, or artificial intelligence.
• Creating multiple accounts to take advantage of bonuses.
• Colluding with other players to determine the outcome of a game.
• Attempting to hack or gain unauthorized access to db899's systems.
• Harassment, threats, or abusive behavior toward other players or staff.
• Attempting to pass identity verification with false or fake documents.

7.1 Data Collection and Use

Your personal information (name, address, mobile number, payment details) is used solely for the purpose of providing services, verifying identity, and ensuring security. db899 uses SSL encryption to keep all data secure. To read our full privacy policy, visit the Privacy Policy page.

7.2 Sharing Data with Third Parties

db899 never sells your personal information to third parties. However, information may be shared in the following cases:

• With government authorities to fulfill legal obligations.
• With payment service providers for payment processing.
• With security partners for fraud prevention.

8.1 Our Commitment

db899 believes that gaming should be a source of entertainment and enjoyment — not a cause of addiction or financial harm. We are committed to building a responsible gaming culture and helping players maintain healthy habits.

8.2 Self-Regulation Tools

Players can use the following features to manage their own gaming:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for your gaming sessions.
• Self-Exclusion: Temporarily suspend your account for a specified period.
• Permanent Closure: Request to permanently close your account.

To learn more about responsible gaming, please read our Responsible Gaming page.

9.1 Closure at User's Request

Any user may request to close their account at any time. An opportunity to withdraw the balance will be provided before the account is closed (subject to meeting wagering requirements). To make a request, contact us via 24/7 live chat or at [email protected].

9.2 Closure or Suspension Initiated by db899

db899 may suspend or permanently close an account for the following reasons:

• Violation of any clause of these Terms and Conditions.
• Failure to verify identity or provision of false information.
• Detection of fraud or illegal activity.
• Extended period of inactivity (generally more than 12 months).
• Legal or regulatory obligations.

10.1 Right to Make Changes

db899 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email or posted on the platform. If you continue to use the platform after the updated terms take effect, you will be considered to have accepted the new terms.

We therefore advise you to review this page regularly. The date of any changes will always be noted at the top of the page as "Last Updated".

11.1 db899's Liability

db899 makes every effort to operate a safe and reliable platform. However, db899 is not responsible in the following cases:

• If gaming is interrupted due to loss of internet connection or technical issues.
• If any loss occurs due to problems with the user's own device or network.
• Due to delays or errors on the part of third-party payment providers.
• In the event of unexpected natural disasters or force majeure situations.

11.2 User Responsibility

By using the platform under these Terms and Conditions, you acknowledge that online gaming carries financial risk and that you are knowingly and voluntarily accepting this risk. db899 never guarantees winnings in gaming.

12.1 Contacting the Support Team

If you have any questions, complaints, or need clarification regarding these Terms and Conditions, our support team is available 24 hours a day, 7 days a week to assist you in Bengali.

• Live Chat: Active 24/7 in Bengali — chat directly from any page on the platform.
• Email: [email protected]
• Response Time: Operated according to Bangladesh Standard Time (UTC+6).

12.2 Complaints Process

If you have a dispute regarding any transaction or gaming outcome, please notify us within 7 days of the incident. When submitting a complaint, please provide your account ID, the date, and a description of the issue. We will make every effort to provide a resolution as quickly as possible.